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What is Healthdirect Video Call

Details: The Video Call service is delivered by Healthdirect Australia through the support of Commonwealth and state health departments. Video Call has been developed by Healthdirect Australia to make it easy for healthcare providers to offer their services via video consultation. Consumers can connect with their healthcare professional from their home

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› Url: https://help.vcc.healthdirect.org.au/about-healthdirect-video-call/whatishealthdirectvideocall Go Now

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Attending a Video Call appointment

Details: 1. Click on the Start Video Call button on your health service website or the link you received at the time of your appointment. 2. Healthdirect will request you to allow the use of your camera and microphone. Click Allow to continue. If you do not see this, try restarting your camera. If restarting the camera does not resolve your issue, click

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› Url: https://help.vcc.healthdirect.org.au/attending-a-video-call-appointment Go Now

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Signing in to Video Call

Details: Service providers require an account to access Video Call. Please note that patients do not need an account as they should be sent a link to the required clinic waiting area with their appointment information.. As a service provider or administrator in an organisation or clinic set up in Video Call, you will initially be sent an email invitation to create an account and join the required

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› Url: https://help.vcc.healthdirect.org.au/conductavideocall/signing-in-to-video-call Go Now

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Who to contact for support and advice

Details: Critical issues outside of normal hours. To report a system outage that must be dealt with out-of-hours call our support number on 1800 580 771 and press option 2. If your out-of-hours issue is not urgent please email [email protected] and we will get back to you the next business morning. Was this article helpful?

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› Url: https://help.vcc.healthdirect.org.au/57493-category-3/support-and-advice Go Now

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Join a Video Call and consult with your patient

Details: 4. If configured in your clinic, a pop-up confirmation box will appear, showing who you are about to join the call with. A host is a service provider with an account and a guest is a patient/client.

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› Url: https://help.vcc.healthdirect.org.au/conductavideocall/join-a-video-call Go Now

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Conduct a pre-call test

Details: Click Start Test to begin the test. The entire test should take you less than 1 minute. You will see a progress bar of the test in progress. You will be asked if Healthdirect can use your microphone and camera, please click Allow to proceed. The Pre-call Test results. The final results are indicative of your device's equipment and network

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› Url: https://help.vcc.healthdirect.org.au/test-call Go Now

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Video Call tools

Details: The Tools menu can be found at the top right of the Video Call page during a call. Click on the Tools icon to access the tools you can use during your call. Clicking on Tools opens the ‘Available tools’ panel on the right of the call window. Some tools are Add-ons and are configurable so yours might look a little different to this image.

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› Url: https://help.vcc.healthdirect.org.au/conductavideocall/videocalltools Go Now

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Videos to share or embed on your website

Details: This video is for GP practices with information about our service. It includes interview footage of a GP that uses Video Call and a PHN Digital Health Coordinator. Video link: https://bcove.video/3neLzqT Video embed code to embed in a website page:

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› Url: https://help.vcc.healthdirect.org.au/templatesandguides/videos-to-share Go Now

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Allowing camera and microphone access

Details: In Google Chrome on an Android mobile device you can click the little menu on the right of the URL bar (the three dot points) and go to Settings.. Click on 'Site Settings' - and then choose camera or microphone (depending on your which needs to be accessed).If you find the Healthdirect web address in the blocked section, click on it and then click on the camera and/or microphone symbol and

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› Url: https://help.vcc.healthdirect.org.au/stuck-at-restart-camera Go Now

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Share waiting area via email or SMS

Details: Navigate to your Waiting Area dashboard page and look under Clinic Settings - Share the link to your waiting area.: Click on the Copy Link button to copy and paste the Waiting Area URL into a patient leaflet or email and send to your patient/client.: Click on Send an Email or SMS to send an invitation to your patient/client directly from the Video Call platform.

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› Url: https://help.vcc.healthdirect.org.au/conductavideocall/share-waiting-area-via-email-or-sms Go Now

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healthdirect Video Call in Mental Health

Details: Established in 2006, headspace provides early intervention mental health services for 12-25 year olds. healthdirect Video Call is part of everyday practice at headspace, connecting young people with mental health concerns to appropriate mental health professionals. Psychiatrist for headspace, Dr Dave Cutts, values the simplicity and ease of use

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› Url: https://help.vcc.healthdirect.org.au/165921-articles-and-case-studies/case-study-headspace Go Now

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Step 1: Pre-call test

Details: A pre-call test must be undertaken on every computer, mobile phone or tablet that will be used for healthdirect Video Call to determine if it is suitable for online video consultations. Each pre-call test takes about one minute. It will check audio, video, browser and internet capability. Find out how to resolve issues if any part of the test is failed.

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› Url: https://help.vcc.healthdirect.org.au/95525-getting-set-up-with-video-call-for-the-first-time/step-1-pre-call-test Go Now

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Need a Video Call account

Details: primary health care services such as mental health, allied health, maternal child health and aged care – contact your PHN to set up an account (see contacts below). If you are unsure about what to do, contact the healthdirect Video Call team: P: 1800 580 771. E: [email protected]

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› Url: https://help.vcc.healthdirect.org.au/95525-getting-set-up-with-video-call-for-the-first-time/need-a-video-call-account Go Now

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Step 2: Create your account and configure your clinic

Details: Make Video Call reflect your practice. When you are invited to join a clinic in Video Call you will receive an email to create your account. Click on the ‘Create your account’ button in your registration email and you will be taken to a page that asks for your name (this will appear on your account so please use you own name) and for you to

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› Url: https://help.vcc.healthdirect.org.au/95525-getting-set-up-with-video-call-for-the-first-time/step-2-create-your-account-and-configure-your-clinic Go Now

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healthdirect Video Call in General Practice

Details: healthdirect Video Call is simple to set up, and the patient flow aligns with the in-person appointment process. Using a device connected to the internet, patients click a unique link to enter a virtual waiting area. To begin the appointment, the GP simply joins the video call - …

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Starter guide introduction

Details: Depending on the way you prefer to learn, you may also like to attend a webinar. Step 1: Pre-call test. Step 2: Create your account and configure your practice. Step 3: Getting your patients started with Video Call. Step 4: Conduct a healthdirect Video Call consultation.

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› Url: https://help.vcc.healthdirect.org.au/95525-getting-set-up-with-video-call-for-the-first-time/starter-guide-introduction Go Now

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Shortcuts for Video Call sign in

Details: Enter https://vcc.healthdirect.org.au/login in the address bar. In Chrome, click the 3 vertical dots at the far right of the address bar. Select 'More Tools', then 'Create shortcut'. Type in the name that you want and click 'Create'. In Safari, select the entire address in the address bar and drag it onto the desktop.

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› Url: https://help.vcc.healthdirect.org.au/videocalladmin/shortcuts-for-video-call-sign-in Go Now

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How Video Call is different from traditional video

Details: There is no software to download, and t he experience is entirely web-based, with an entry point from the health service provider website. C linicians, patients and any other callers/guests access Video Call via Google Chrome, or Safari on an iPhone or iPad.

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› Url: https://help.vcc.healthdirect.org.au/about-healthdirect-video-call/386662-how-is-video-call-different-from-traditional-videoconferencing-platforms Go Now

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Waiting areas and meeting rooms: what's the difference

Details: Health staff use a meeting room for a case conference with a multidisciplinary team. Note: A u ser room is a private permanent video room that can be used by a single health professional. A user room is created by an administrator and use is restricted to the health professional to …

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› Url: https://help.vcc.healthdirect.org.au/videocalladmin/waiting-area-meeting-room Go Now

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Patient entry points and website buttons

Details: In a large tertiary hospital, patients follow signage or directions to arrive at the correct clinic Waiting Area. Similarly, using various clinic buttons on your health website is a way to navigate patients to the correct waiting area.

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› Url: https://help.vcc.healthdirect.org.au/videocalladmin/patient-entry-point-and-website-buttons Go Now

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What you need to make a Video Call

Details: Everyone needs: A reliable connection to the internet - if you can watch a video online, you can make a video call. As well as connecting via a router (eg your wireless network) you can use 4G and 5G networks (eg on your smart phone or tablet). A private, well-lit area - …

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› Url: https://help.vcc.healthdirect.org.au/conductavideocall/whatyouneedtomakeavideocall Go Now

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Video Call roles and permissions

Details: View, use and add individual user rooms. Join a Video Call from the Waiting Area Dashboard. Personnel with overall responsibility for enabling patient video call access to the organisation's service. Example Roles: Telehealth Manager. Telehealth Coordinator. Digital Health Lead. Digital Project Officer.

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› Url: https://help.vcc.healthdirect.org.au/videocalladmin/platform-specific-roles-and-permissions Go Now

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Network basics for Video Call

Details: Network readiness. The Precall test will check the various network and device settings that are used in making a call. This includes: Checking your local device setup, such as your camera, microphone, browser and speakers. Testing connectivity to all our call servers. Collecting statistics relating to your network connectivity and quality.

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› Url: https://help.vcc.healthdirect.org.au/itstaff/networkbasics Go Now

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Platform Terms Of Use

Details: Consumers enter a Waiting Area, and wait in their own private video room until a health care provider is ready to join them. "We" or "Us" means Healthdirect Australia Ltd. "You" and "Your" refers to a person who is an account holder and uses the Services, and includes an Administrator.

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› Url: https://help.vcc.healthdirect.org.au/about-healthdirect-video-call/terms-of-use-signed-in-users Go Now

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Troubleshooting: Issues during a video call

Details: Check with your IT department that the network rules (if you are a hospital or large health organisation) are maintained as below: Protocol: UDP; Destination Port: open 3478; Allow STUN/TURN Server URL: vcct.healthdirect.org.au; An alternative solution is to use another network - such as a 4G phone/mobile broadband connection to connect to your

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View my roles and permissions

Details: Viewing My Roles. 1. On signing in, click on My Roles in the left panel. 2. Depending on your role, you will see the following: You will see all the organisations you are an administrator of, all clinics you are associated with and your roles and permissions within each clinic. You can change your clinic roles and permissions, or delete

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› Url: https://help.vcc.healthdirect.org.au/conductavideocall/my-roles-summary Go Now

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Adding a phone participant to a Video Call

Details: Please note this functionality is currently in a testing phase and not yet widely available. If you are interested in the potential use of this feature please contact us at [email protected] You can add a phone participant to a video call using the Call a phone button in the Call Manager. This allows you to dial a phone number while in a video call and the phone participant will

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› Url: https://help.vcc.healthdirect.org.au/conductavideocall/add-a-phone-participant Go Now

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Configure and uninstall add-ons

Details: To navigate to the Configure Add-ons section follow these steps: 1. On signing in, select the clinic in which add-ons need to be configured. 2. Click the Configure section on the left in the waiting area dashboard page. 3. Add-ons is the third tab within this section.

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› Url: https://help.vcc.healthdirect.org.au/videocalladmin/configure-uninstall-and-add-new-add-ons Go Now

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Interpreter workflows

Details: TIS National assists patients for whom English is not a first language. Healthdirect Australia worked with South Brisbane PHN, the Refugee Health Network, and TIS National to drive the enablement of video capability for the 2000 TIS translators involved in health consultations.

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› Url: https://help.vcc.healthdirect.org.au/conductavideocall/adding-an-interpreter-to-the-call Go Now

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Healthdirect Video Call Priorities

Details: GP or other health provider call to be flagged for prioritisation: Improvements to navigation across the platform, e.g Breadcrumb at the top of all pages for easier navigation: Interactive Forms during consultation: Eg, Consent to bill medicare: Issues around entering phone number for patients, e.g. formatting of the number

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› Url: https://help.vcc.healthdirect.org.au/top-ten-priorities Go Now

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My clinics summary

Details: The My Clinics page shows all your clinics, summarises clinic activity, enables you to easily navigate between clinics and allows you to enable desktop notifications for all: The number of Callers Waiting, Callers On Hold and Callers Being Seen across all your clinics. All clinics, the organisations they belong to and the activity in each clinic.

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› Url: https://help.vcc.healthdirect.org.au/myclinicssummary Go Now

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Privacy, Security and Scalability

Details: Health-grade privacy, security, and data protection are fundamental to Video Call design. Call security. WebRTC video call media traffic is protected with AES 128-bit or AES 256-bit encryption between web browsers. This is the standard for WebRTC based services such as Video Call.

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› Url: https://help.vcc.healthdirect.org.au/about-healthdirect-video-call/privacysecurityandscalability Go Now

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Video Call Glossary

Details: Clinician - A health service provider such as a doctor, psychologist or allied health professional who consults with patients. Configure - You can configure, or customise, your clinic waiting area and call screen in various ways to suit your organisation or team. Organisation and clinic administrators will see a Configure option on the left

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healthdirect Video Call in disability services

Details: April 9th, 2021. For people living with disabilities, video consultations can improve access to a range of different treatments and models of care. healthdirect Video Call allows patients, carers and health professionals to attend appointments from wherever is most convenient and makes it easier for teams of clinicians to collaborate in patient

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Step 4: Conduct a Video Call consultation

Details: Information for health professionals. We have some quick guides that you can download and/or print for your GPs including: Video Call clinician guide (599kb) Video Call screen (635kb) Troubleshooting guide (122kb) GPs and other team members can watch this video to see how easy it is to use healthdirect Video Call. Waiting area alerts

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Training Webinars

Details: Healthdirect Video Call training for GPs. Healthdirect runs specific training for GPs and practice managers that attract RACGP CPD points for GPs. Please register for a webinar below: July 12, 2 - 3pm Healthdirect Video Call essential training. July 19, 2 - 3pm Healthdirect Video Call advanced training. Healthdirect Video Call demonstration video.

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› Url: https://help.vcc.healthdirect.org.au/95525-getting-set-up-with-video-call-for-the-first-time/webinars Go Now

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Set up and attend a Video Call meeting

Details: 1. If you were sent an email invitation to attend a meeting, simply click the Join the Meeting button in the email. If you didn't receive an email invitation, but you are a team member in the clinic holding the meeting, you can log into your video call account, navigate to the clinic where the meeting is being held and enter the meeting room at any time.

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Integrating Video Call into your organisation's SSO

Details: Single Sign On (SSO) is a sign in method that allows users to use one network password to access all their organisation's systems. Your organisation will soon be able to integrate Video Call into your SSO process. Go to the last paragraph on this page to see our testing phase information and form.

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Platform Terms of Use

Details: Waiting Area means a way for you to participate in video consultations with the Provider to access health care services. You will enter a Waiting Area via a button on the Provider Website, and wait in your own private video room until a health care provider is ready to join you.

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Configure the clinic waiting area

Details: Click on Configure - Waiting Area from the Clinic Dashboard. 1. Select the clinic you want to configure. 2. Click on the configure button on the left panel of the Waiting Area. 3. Click on the Waiting Area tab - the last tab in the Configure section of the clinic. Within …

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› Url: https://help.vcc.healthdirect.org.au/videocalladmin/configure-the-clinic-waiting-area Go Now

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Organisation reports

Details: The Organisation Reports section displays a summary of all the reports available at the organisational level. Here you can run and download each individual report in real-time and adjust your date range, timezone and minimum consultation duration to suit your requirements. You can set the Reporting Configuration settings for your Organisation

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› Url: https://help.vcc.healthdirect.org.au/videocalladmin/organisationreports Go Now

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Troubleshooting: Issues identified in a pre-call test

Details: Open site settings and click on Camera. 3. Select the camera you want as your default from the drop-down list if you have more than one and ensure https://vcc.healthdirect.org.au is allowed. If it is under 'Block' please remove it from that section by clicking on the trash icon.

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Add participants to your current Video Call

Details: While in a video call you can invite another participant directly into the video call. Click on Call Manager at the top right of your call screen. 2. Click on the Invite Participant button in the call manager panel. 3. You can invite a participant to join the call via email or via SMS. Tick either 'Send email invitation' or 'Send SMS invitation'.

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Troubleshooting: Browser issues during first sign in

Details: IN SAFARI – To Clear or Delete Existing Cookies. Click the Safari menu. Select Empty Cache. Click Empty. 3. If the above are not working, Switch to a different network. For example, if you are on WiFi then switch to 4G and try again. 4. If steps 1 - 3 are not working try going into an Incognito Tab on the browser:

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Bandwidth and data usage

Details: Data usage per call. Healthdirect Video Call will use up to 1Mbps if that bandwidth is available to them. So, assuming you have enough available upstream and downstream bandwidth, and the call goes for 30 minutes, and it's a call with 2 endpoints, your data usage will be a maximum of: Data Usage = 30 [min] x 60 [ sec] x 1 Mbps x 2 [ users] / 8

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Configure waiting music and audio announcements

Details: From your Clinic waiting area page click on Configure, then click on Waiting Music. Under Audio announcements you can click on Add announcement if required. Navigate to your mp3 audio file and click Open to upload it. Please note: you will need to record this announcement before adding. Clicking on your announcement opens up configuration options.

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› Url: https://help.vcc.healthdirect.org.au/videocalladmin/waiting-music-and-audio-announcements Go Now

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How others are using Video Call

Details: Northeast Health Wangaratta: Hume Telehealth Agency: Barwon South West Telehealth: December 2018 summary: 2018 has seen 24 departments at Barwon Health save patients over 80,000 kms of travel, equating to over 1,000 hours of unnecessary and stressful journeys being removed from our patients’ and their family members’ lives.

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How to skip the second ‘Start Video Call’ page

Details: Skip second ‘Start Video Call’: If you would like to avoid your patients having to click the second ‘Start Video Call’ button (as pictured below) follow th

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